Mookai Rosie Bi-Bayan is committed to providing quality care and services for our mob. We value your feedback and encourage you to let us know how we are meeting your expectations. It is an opportunity for us to understand what we are doing well and where we may need to make changes and improvements.

How to provide feedback or make a complaint:

• In person – come speak with our Practice Manager at the Clinic, or the Health Program Manager at our Accommodation Facility
• By completing the Patient Feedback Survey located at Reception
• By filling out our online Complaints Form
• By filling out our online Compliments Form
• By calling us on (07) 4081 7500

We will respond to complaints within 30 days. You have the right to remain anonymous when submitting this form. All forms received, whether anonymous or not, are managed in line with our Feedback and Complaints Policy. It is important to note that where an anonymous form is received, we cannot update you of outcomes.

All complaints are processed in accordance with our Feedback and Complaints Policy and Procedure.

If you are unsatisfied with the outcome of a complaint, or with how it was managed, you can refer the matter to the Chief Executive Officer, Chairperson of the Board and/or Board of Directors.

Alternatively, if you are unsatisfied with the outcome, you may also contact the following organisations:

• Office of the Health Ombudsman: PO BOX 3281 George Street, BRISBANE QLD 4000
  Phone: 133 OHO (133 646) Email: info@oho.qld.gov.au
• Queensland Ombudsman: Level 25, 288 Edward Street, BRISBANE QLD 4000
  Phone: 07 3005 7000 Toll free: 1800 068 908
• Privacy Complaints: GPO BOX 5218, SYDNEY NSW 2001
  Phone: 1300 363 992 Email: enquiries@oaic.gov.au
• Child Safety Complaints: Department of Child Safety, Youth and Women
  Phone: 1800 080 464 Email: feedback@csym.qld.gov.au