Feedback

Feedback

 

We appreciate all feedback and complaints. They are an opportunity for us to understand what we are doing well and where we may need to make changes and improvements.

You have the right to remain anonymous when submitting this form. All forms received, whether anonymous or not are managed in line with the Mookai Rosie Bi-Bayan Feedback and Complaints Procedure. It’s important to note that where an anonymous form is received, we can not update you of outcomes.

Mookai Rosie Bi-Bayan is committed to providing the highest of quality care and services to our mob. We value your feedback and encourage you to let us know how we are meeting your expectations.

You can share a compliment or make a complaint:

  • In person – come speak with our Practice Manager at the Clinic, or the Health Program Manager at our Accommodation Facility
  • By filling out our private and secure online Complaints Form
  • By filling out our private and secure online Compliments Form; or
  • By calling us on (07) 4081 7500.

We will respond to complaints within 30 calendar days. All complaints are processed in accordance with our Feedback and Complaints Policy and Procedure.

If you are unsatified with the outcome of a complaint, or with how it was managed you can refer the matter to the Chief Executive Officer, Chairperson of the Board and/or Board of Directors.

Alternatively, if you are unsatisfied with the outcome you may also contact the following organisations:

 

  • Office of the Health Ombudsman: PO BOX 3281 George Street, BRISBANE QLD 4000
    Phone: 133 OHO (133 646) Email: info@oho.qld.gov.au
  • Queensland Ombudsman: Level 25, 288 Edward Street, BRISBANE QLD 4000
    Phone: 07 3005 7000 Toll free: 1800 068 908
  • Privacy Complaints: GPO BOX 5218, SYDNEY NSW 2001
    Phone: 1300 363 992 Email: enquiries@oaic.gov.au
  • Child Safety Complaints: Department of Child Safety, Youth and Women
    Phone: 1800 080 464 Email: feedback@csym.qld.gov.au

Better Health Care is Our Mission